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Send Email to not resolved Email Ids from Workflow/Cloud flows

In Dynamics CRM we can easily send emails from Workflow and Cloud flow to users, Account and Contacts, but there can be situation where we need to send email to particular IDs, which are not part of any CRM records. Basically, these ids cannot be resolved to Account, Contact or User entity.

Solution:

We need to make changes to system settings to allow messages to unresolved recipients

Graphical user interface, text, application, email Description automatically generated

 

In case of Workflow, directly add email address in the field( It will show ? as it is not resolved address)

 

Graphical user interface, text, application Description automatically generated

For Cloud flow, in create a new email record, click on "Switch to Input entire array", populate the email in addressused field.

Graphical user interface, text, application, Teams Description automatically generated

This will let you send emails to an unresolved email address.
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