Reopen closed Appointment in D365 CRM using JavaScript

When an appointment is closed in D365 CRM, the appointment is not editable. There can be a requirement when Users wish to edit the closed appointment and add some missing data. This can be achieved by adding a new button on the Appointment form.

 

Solution:

 

Add a new button and use below JavaScript.

var AppointmentForm = 

{

       setActive:function(primaryControl)

 {

        var formContext= primaryControl;

        var status= formContext.getAttribute("statecode").getValue();

        if (status==1)

        {

            formContext.getAttribute("statecode").setValue(0);

            formContext.getAttribute("statuscode").setValue(1); 

            formContext.data.save();

        }

    }

}

 To understand the status and status reason details, you can refer the Microsoft document- https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/appointment?view=dynamics-ce-odata-9

 

Note that, you need to update both statecode and statuscode, trying to update only one will give a system error.

 You can Activate and edit the appointment, once done user can click on Mark Complete, to close the appointment.