D365 Marketing - Customer Journey

Here the initial step is to select the Segment (Target audience). After that you select the steps and conditions that the flow/journey should have.

Usually, we send an email from the list of marketing emails. We can schedule the email to be sent at a particular duration.

Based on if the email bounced, was clicked, opened, conditions like if then are written and next steps are decided.

The general tab has basic information about the Customer Journey.

The Insight tab will analytics of the customer journey.

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Get Business Process Flow Stage Id using API Query

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Power Automate to Access SharePoint Recycle Bin

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