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Convert your FAQ's Page to a Bot


Introduction: FAQ's are meant to provide easy answers to User questions, but not always will the user like to read the entire FAQ page, in such situations we can provide the users with a BOT to answer their queries.

This can be done using Power virtual Agents.
Follow this simple steps to create your bot.

  1. Login to Power Virtual Agents and go to topics
  2. Go to Suggest topics

Contact: Contact: shifts • Micro X Power Virtual Agents • Topics Run History I 'hwer Automate X https//powerva.microsoft.com/#/topics/suggested x Frequently asked questions • Power Virtual Agents I FAQ Home Topics Entities Analytics Publish Manage Test bot Track between topics Type your message + New topic x CD Reset Topics O Existing (12) Name Suggest topics Suggested (O) Trigger phrases Source Received Suggest topics Suggestions leverage your organization's FAQ and support webpages to help you find Get started topics your bot can use. Leam more about topic suggestions

  1. Paste the weblink of FAQ page, click add and then Start
x Suggest topics Get topic suggestions from your web content. Stan with 3-5 webpages containing content (such as question and answer pairs, or documentation) that you'd like your bot to handle. To help you author topics more quickly, each suggestion will also include a trigger phrase. Learn more about topic suggestions 1 Enter a link be innin with htt // https://www.hdfcbank.com/personal/need-help/faqs 3 Start x 2 Add Cancel

  1. Once we get all the suggested topics, click add to existing  to make it an existing topic
https://powerva.microsoft.com/#/topics/suggested Power Virtual Agents I FAQ Test bot CD Reset @ You have 24 new topic suggestions. + New topic Suggest topics Home Topics Entities Analytics publish Manage Track between topics Type your message Topics O Existing (12) Name Suggested (24) What is Power Automate? Who is the intended Add to Existing Topics How do Power Automate and Logic A... How does Power Automate fit in Micr... What do I need to use Power Automa... What browsers and devices can I use Which email addresses are supported? Is Power Automate available on-prem... What services can Power Automate What are templates? Trigger phrases What is Power Automate? NhO is the intended audie... do power Automate How does Power Automat... What do I need to use PO... What browsers and device... Which email addresses are... Is Power Automate availab... What services can power What are templates? Source https://docs.microsoft.com/en-us/p... https-.//docs.microsoft.com/en-us/p.„ https://docs.microsoft.com/en-us,'p... https://docs.microsoft.com/en-us/p... https://docs.microsoft.com/en-us/p.„ https//docs.microsoftcom/en-us/p„. https://docs.microsoftcom/en-us/p... https://docs.microsoft.com/en-us/p... https//docs_microsoft.com/en-us/p.„ https://docs.microsoft.com/en•us,'p... Received 2/26/20, 12:53 PM 2/26/20, 12:53 PM 2/26/20, 12:53 PM 2/26/20, 12353 PM 2/26/20, 12:53 PM 2/26/20, 12:53 PM 2/26/20, 12:53 PM 2/26/20, 12:53 PM 2/26/20, 12:53 PM 2/26/20, 12:53 PM

  1. Once added to existing, turn the topic on and test your bot.
https://powerva.microsoft.com/*/dialog/b9fcd8fe-35e6-4d 16-8b 10—40c443817 b 70 Power Virtual Agents I FAQ Test bot What is Power Automate? x C) Reset Discard changes Undo Redo Topic checker Save Home Topics Entities Analytics Publish Manage Track between topics power automate Power Automate is a cloud-based service that makes it practical and simple for line-of- business users to build workflows that automate time-consuming business tasks and processes across applications and services. Did that answer your question? just now Type your message Trigger Phrases (1) What is Power Automate? Message O Power Automate is a cloud-based service that makes it practical and simple for line-of-business users to build workflows that automate time- consuming business tasks and processes across applications and semces. End End of Conversation


Conclusion: You can further embed the bot with your website and users will find it easy to access the bot instead of reading the FAQ page.


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